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 Terms and Conditions

This document governs the use of the (“Lanilopez”) Web Site.

This Agreement can be accessed at any time by clicking on the link in the footer of any page of the website. By using the site, you are accepting the following terms and conditions.

Acceptance of Terms

When you access this site, you acknowledge that you have read and agree to these terms and conditions. If you do not accept these terms and conditions, you should exit the site and refrain from placing any order.

Contract, Payment and Delivery

Orders will be accepted by Lanilopez for delivery in both New Zealand and overseas. Payment is however to be made in NZ currency. Any contract arising from the use of this site is made subject to these terms and conditions and governed by the laws of New Zealand.


A payment term is the number of days or months you have selected for your subscription plan.

The payment frequency can vary, depending on the customers’ selection. Payment frequencies may consist of; Monthly, 45 days, 2 monthly 3 monthly, 6 monthly, and yearly. provides the flexibility for customers to select their chosen payment term to best suit spending cycles.

How is this calculated?

Cost of products – payments received = settlement amount.

What are your options for cancelling your plan?

You can cancel your subscription anytime. When you cancel your subscription you will be sent out the last shipment of chosen product that you paid for. We reserve the right to change pricing or stock availability but will endure to get in touch with you, email updates  or display changes on our website within a reasonable time limit.

Product Availability

Products may be added to or removed from the website from time to time. While we do not accept liability for any loss arising from inaccurate information contained on the website, every reasonable effort will be made to keep the information up to date and accurate.


All prices are in New Zealand dollars (NZ$) and are GST inclusive and include freight provided however that any orders to be shipped outside of New Zealand may incur a additional freight charge with such charge added later at the checkout area and payment section of the online shop. Overseas orders may include GST. Prices may increase or decrease from time to time. Prices shown at the time of purchase are the prices you will pay. You may pay by, Amex, Debit cards, Mastercard or Visa or internet banking. No order shall be shipped until such time as payment has been made in cleared funds.


Products displayed on the Lanilopez site can be purchased using secure merchant services. Your transaction and credit card details are not entered or recorded on our Site, you will be seamlessly transferred to the encrypted secure service to enter your Credit Card details for processing. Once we receive confirmation from the merchant services that your transaction has been approved, we will then process your order and ship your goods.

Redeem Codes

Our redeem codes will not automatically give you a rebate. This will be due to stock availability and demand. 


Lanilopez does not collect or store any full credit card information. Lanilopez does not accept cheques.


Lanilopez’s delivery service is prompt and efficient. We have identified a range of best value courier, freight and postal services from which we chose.

  1. Delivery time within New Zealand is generally 2-5 working days although rural delivery can take longer. We use NZ Courier Post.
  2. Delivery time to Australia is generally 4 – 12 working days.
  3. Other International delivery times will depend on the location.

Claims for non-delivery must be made within 10 days of order, as tracking beyond this time is not practical. We are not responsible for loss or damage to goods that are delivered to an incorrect address.

Title and Risk

Goods are at our risk until the goods leave our premises for delivery to the address given in your purchase order.

Refunds & Returns Policy

Lanilopez offers a 90 day money back refund or replacement if you are not fully satisfied with either Pez-Rez™ or OLE-Up™. In order to receive such refund or replacement you must return all unused or partially used products or used containers and the receipt for such order within 90 days from receipt of your order. This refund policy only applies to individual purchases and Lanilopez reserves its rights to refuse such refund or replacement if it, in its sole discretion considers that you are abusing this refund policy.


Lanilopez will replace any goods, which fail to comply with Consumer Guarantees Act 1993. Where the provisions of the Consumer Guarantees Act 1993 apply, these terms will be read subject to the application of that Act, and in the case of any conflict, the provisions of that Act will apply.

Limitation of Liability

To the extent permitted by law, and without limiting your rights under the Consumer Guarantees Act 1993, Lani Lopez excludes all:

  1. Warranties, conditions and representation whether express, implied, statutory or otherwise, relating in any way to the site, your use of the Website and the information, products supplied, offered to be supplied or advertised or accessed through the site; and
  2. Liability (including for negligence) to you or anyone else in respect of any loss or damage (including special, indirect or consequential loss or damage), costs and expenses suffered by you or claims made against you arising from or in connection with your use of the site and the information, products supplied, offered to be supplied or advertised or accessed through this site for any reason whatsoever (including negligence). Our maximum aggregate liability for any Product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the Product(s) in question.

Use of the Web Store Service by You

Your right to use the Web Service is personal to you. You may not authorise others to use the Service, and you are responsible for all of your own use of the Web Service. You may not download, modify, transmit, or otherwise use any material from the Web Service for public or commercial purposes.


Lanilopez is the trade name of Healthy Insight Limited. The copyright and other intellectual property rights in the material contained in the Service are owned and protected by Healthy Insight Limited.


This Web Service provides general information about Lanilopez and the products and services it offers. The information and material in the site has been prepared solely for the purpose of providing information about Lanilopez, the services and products it offers. Lanilopez reserves the right to change, delete or move any of the material on the Web Site at any time without notice.


The material featured on this site is the copyright of Lanilopez unless otherwise indicated. It may be reproduced free of charge in any format or medium, provided it is used for non-commercial, informational purposes only. This is subject to the material being reproduced accurately and not used in a misleading context. Where any of the copyright items on this site are being republished or copied to others, the source of the material must be identified and the copyright status acknowledged. The permission to reproduce copyright protected material does not extend to any material on this site that is identified as being the copyright of a third party. Authorisation to reproduce such material must be obtained from the copyright holders concerned. For any other proposed use of the material on this site, please contact the website owner. Explain how and why you wish to use the materials. Please include your name, organisation, telephone number and email address.

Names, images, and logos

The names, images, and logos identifying Lanilopez and any of its subsidiaries and third parties and their information, products, and services, are proprietary marks of Lanilopez or third parties. If you have received approval to link to the Lanilopez website you may use the logo in conjunction with the link only if you have received prior permission to do so. No other use of our logos, or any third party logos, accessed via this website, is permitted without prior approval from the relevant copyright owner. Requests for permission to use our logos should be directed to the website owner. Explain how and why you wish to use our logo. Please include your name, organisation, telephone number, and email address.

Linking to the website

You must ask permission to link directly to pages hosted on this site. Please contact the website owner. Explain how and why you wish to use the materials. Please include your name, organisation, telephone number and email address. 

External links on the website

We are not responsible for the content or reliability of linked websites and listing should not be taken as endorsement of any kind. We have no control over the availability of linked pages.

Website owner information

Lanilopez owns and operates this website:, and is located in New Zealand.

Contact Details

You can contact us in the following ways:

  1. By phone 0800 114 115 or (09) 378 8334 within New Zealand or +64 9 378 8334 outside of New Zealand.
  2. By post at
    PO Box 147-428
    Auckland 1011, New Zealand
  1. By email at